Delivery & Returns

Delivery

Most of our products are individually handcrafted. We aim to despatch within 7 working days .This timescale is an estimate and will alter during busy periods .However if you need your order sooner, please do get in touch with us prior to placing your order.
Postage costs will depend on the size and weight of your order, but prices start at £1.50 and postage is free for orders over £60. Parcels are sent by Royal Mail 2nd class. You will be notified by email that your order has been packaged and is on its way to you.

Local Collection

If you are local to us,(YORK) we are more than happy for you to collect your order direct from us, to reduce your postage costs. Please contact us via email before placing your order to arrange this.

Returns

We are confident that our Dog-walking bags are of excellent quality and hope you will be delighted with your Bertie Woofster & Me products. However, we understand that buying online can sometimes be difficult. If you are unhappy with your purchase please email [email protected] within 14 days of receipt and we will do our very best to help.

As a small business we cannot offer free returns. Items returned must be in a new unused condition and should be free from hair and wear and tear. Failure to return products in a new condition may result in a reduced refund being given.We do advise a tracking service is used to ensure your products arrive safely as we are unable to process any refund until the items are received back and checked.

Please note:

  • Any item returned after the 30 day timescale will receive a partial refund only.
  • Bespoke items are non-refundable unless faulty.

On the rare occasion that one of our products arrives with you damaged, please contact us immediately for us to be able able to address the matter promptly