We are confident that our Dog-walking bags are of excellent quality and hope you will be delighted with your Bertie Woofster & Me products. However, we understand that buying online can sometimes be difficult. If you are unhappy with your purchase please email [email protected] within 14 days of receipt and we will do our very best to help.
As a small business we cannot offer free returns. Items returned must be in a new unused condition and should be free from hair and wear and tear. Failure to return products in a new condition may result in a reduced refund being given.We do advise a tracking service is used to ensure your products arrive safely as we are unable to process any refund until the items are received back and checked.
- Any item returned after the 30 day timescale will receive a partial refund only.
- Bespoke items are non-refundable unless faulty.
On the rare occasion that one of our products arrives with you damaged, please contact us immediately for us to be able able to address the matter promptly