Terms & Conditions

Bertie Woofster and Me website, products and services are made available to you via www.bertiewoofsterandme.co.uk. If you wish to use `Bertie Woofster & Me’ through any of our platforms you must read and agree to be bound by our policies which are detailed below in our Terms & Conditions, along with any other rules on our website.

By visiting Bertie Woofster & Me you are accepting and agreeing to the practices described. From time to time we may modify our Terms & Conditions and your continued use of Bertie Woofster & Me signifies your agreement to be bound by our modified Terms & Conditions. Make sure you read the Terms & Conditions and return to this page to check frequently. If you do not agree to be bound by these Terms & Conditions you may not use or access Bertie Woofster & Me.

PRODUCT DESCRIPTION:

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the website as up to date as possible, the information including product descriptions appearing on this website at a particular time may not always reflect the position exactly at the moment you place an order.

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of goods available from us correspond to the actual goods, we are not responsible for variations from such descriptions.

The nature of handcrafted and bespoke products means that each individual piece is unique and images shown on the website are examples only. For example, pattern placement may vary from image used.

All sizes and measurements are approximated; however we do try to make sure that they are as accurate as possible. This does not exclude our liability for mistakes due to negligence on our part and refers only to minor variations of the correct goods, not different goods altogether.

PRICING POLICY:

The price you pay is the price displayed on this website at the time we receive your order with the following exception:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of re confirming your order at the correct price or cancelling it.
If you cancel and you have already paid for the goods, you will receive a full refund.

The ownership of any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

All prices shown on our website are in GB £. Prices exclude delivery charges, unless expressly stated otherwise.

We reserve the right to change prices and we will endeavour to ensure that prices are correctly shown.

Delivery charges are not shown within our product descriptions, but will be calculated upon checkout.

PRODUCT AVAILABILITY:

We try our very best to ensure our products inventories are correct but due to the very nature of handmade products, our website inventory may be at times incorrect. We Will endeavour to contact any customer who has purchased an item which is out of stock as soon as possible.

To keep our collections fresh and current and due to supply issues with our manufacturers some of our fabric collections, once out of stock will no longer be stocked.

DELIVERY:

Most of our products are handmade, so there is a lead time for each and every product detailed in the description. This timescale is an estimate to an order being dispatched, and will alter during busy periods which may be highlighted on the website. We aim to dispatch other non handmade products within 3-5 working days.

It is the customers responsibility to ensure a full shipping address is completed at checkout. Any customer errors of incomplete addresses or incorrect address may lead to the order being returned to us ( Bertie Woofster & Me ) the sender. In such a case as order has been received back through customer error, additional postage costs will be invoiced, and full address will be sought.

Within 24 hours of your order being dispatched, you will receive a confirmation email. If you have not received your parcel after 7 working days from dispatch, please contact us and we will provide tracking information for the parcel. If your parcel has not arrived after 14 working days, please contact your local sorting office to check that it isn’t awaiting collection (even if a card has not been left) as we cannot be held responsible for delivery failure.

Please note that in the unlikely event of a missing parcel, we will endeavour to re -make, but we do not consider orders missing until 21 working days after dispatch. We cannot be held responsible for any delays in delivery.

RETURNS AND EXCHANGES:

We want you to be happy with our products. If you are unhappy with your purchase please email [email protected] within 14 days of receipt.
Items returned must be in a new unused condition and should be free from hair and wear and tear. Failure to return products in a new condition may result in a reduced refund being given.

On the rare occasion that one of our products arrives with you damaged, please contact us immediately for us to be able able to address the matter promptly.
Bertie Woofster & Me takes no responsibility for returned items lost in the post, it is recommended that items are sent signed for delivery for peace of mind. The purchaser is responsible for the return postage costs.

A refund will be issued once the item has been received and assessed.

COMPETITION TERMS:

  • The promoter is Bertie Woofster & Me
  • The competition is open to anyone 18 years or over except employees of Moo Moo & Bear and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
  • There is no entry fee and no purchase necessary to enter this competition.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The route to entry for the competition is to like the post on our Instagram account, follow the accounts and nominate someone you’d like to win the prize.
  • Any additional action (including sharing a post, commenting, tagging etc) are done so at the entrant’s discretion and do not impact the outcome of the giveaway.
  • We have the right to allow more than one entry per competition at times. We will notify specifically in the post if this is the case
  • Closing date for entry will be stated in the post on the Instagram page. After this date, then no further entries to the competition will be permitted.
  • No responsibility can be accepted for entries not received for whatever reason.
  • The rules of the competition and how to enter are clearly stated in the Instagram post.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control.
  • Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
  • The prize will be clearly stated in the Instagram Post.
  • The prize is as stated and no cash or other alternatives will be offered. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  • Winners will be chosen at random and we will share the process if anyone wants to know more
  • The winner will be notified by private message on Instagram and within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The promoter will notify the winner when and where the prize can be collected
  • The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • The competition and these terms and conditions will be governed by law and any disputes will be subject to the exclusive jurisdiction of the courts.
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent. For our full privacy policy, go to our website
  • The winner’s name will be available via our Instagram account.
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Instagram, Twitter or any other Social Network. You are providing your information to Bertie Woofster & Me and not to any other party. The information provided will be used in conjunction with the Privacy Policy found at Bertie Woofster & Me